Where your data lives
Everything you put into Cadence — notes, habits, planner entries,
trips, recipes, weights, moods, finances, all of it — is written to a
database file inside the app's own container on your device. It is
not uploaded, mirrored or backed up anywhere unless you switch on
iCloud sync or export it yourself.
Delete the app and that database goes with it. There is no copy
elsewhere for us to delete on your behalf, because we never had one.
iCloud sync, if you turn it on
Sync is the one part of Cadence that is bought rather than given,
and it is off until you both buy it and switch it on. Everything
below applies only once you have.
Switching it on does not start you from empty: whatever you have
already typed on that device is uploaded to your own iCloud, rather
than being replaced by what is up there. Switching it back off
leaves the data on the device exactly as it is.
Switching it on moves your database into the
private database of your own iCloud account, which
is the part of iCloud only you can read. Apple operates it under
Apple's privacy policy,
and the developer of Cadence has no access to it — not to the
contents, not to a list of who is syncing, not to anything.
Sync uses silent push notifications to learn when something changed
on another device. Those carry no content of yours.
The purchase check
Because sync is bought, the app has to ask whether this Apple
Account owns it. That question goes to the App Store through
Apple's own StoreKit, and it is the only reason Cadence talks to
Apple about you at all.
What comes back is whether the unlock is owned, and the price to
show on the button. The developer sees none of it: not your Apple
Account, not your name, not your payment details. Apple handles the
sale end to end and never passes those on.
Your calendar
If you grant calendar access, Cadence reads events from the
calendars you already have so they can sit beside your plan, and
writes back the ones you add or edit in the app. That exchange is
between Cadence and the calendar database on your device. Events are
never copied to us, and declining the permission simply leaves the
calendar views empty.
Your photos
Photos you attach to a trip, a recipe or a progress picture are
copied into the app's own storage and stay there. Cadence asks for
photo access only at the moment you pick one, never reads your
library in the background, and never uploads an image anywhere.
Reminders
Notifications for habits, medications and timers are scheduled
locally by your device. Nothing about them leaves it, and no server
is involved in deciding when one fires.
Reporting a problem
Only when you choose Report an Issue… (in the Help menu on the Mac,
or Settings, then Support), Cadence opens a report form hosted by
SnagFrog, our issue tracker, and
passes along the app version and build, your operating system
version, device model, processor type, language and how much memory
the device has. None of your notes, plans, photos or anything else
you keep in Cadence is included, and no picture of the screen is
taken. What you type into the form, and any screenshots you attach,
are used only to answer you and fix the problem.
Reports are stored in the EU (Frankfurt), and replies are emailed
through Resend in the US. SnagFrog's own
privacy policy has the
detail.
Exporting and deleting
Settings has a full export that writes every record to a single JSON
file wherever you choose to save it, and a clear-all-data command
that takes a backup first and abandons the delete if that backup
fails. Both run entirely on your device. What happens to the
exported file afterwards is yours to decide.